Senior Director, Professional Services

Job description

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together. We are seeking a highly experienced leader, for the role of Senior Director of Professional Services , to lead Sales and Delivery of our Professional Services business , as part of the Customer Success organization, based in Milan. This person is responsible for Professional Services’ business development and delivery, leading their team to identify, sell and deliver strategic services opportunities for the organization, ge...