Senior Account Manager Commercial (m/w/d)

Job description

Why we need you Maltego is a tool used globally by industry experts, analysts, and law enforcement agencies to help protect and watch over their own infrastructure but also to keep guard on internet safety, reduce crime and catch bad guys. As a Senior Account Manager, you will act as a trusted advisor and customer advocate at Maltego, helping our customers achieve success and maximize their return on investment. Your main focus will be on keeping our customers happy, owning the commercial relationship and ensuring their successful renewal, and up/cross-sell. You will engage with our Enablement, Data Hub, Sales, and Marketing teams to understand our product roadmap, forward the feedback you collect on customer experience, and ensure updates go the full circle and reach the customers. What to expect: Your responsibilities will include: - Ownership of an account portfolio where you are accountable for the performance of each customer. - Manage the full customer journey, from onboarding and adoption to renewal and expansion, to ensure your customers are successful at every stage. - Develop and maintain strong, strategic relationships with decision-makers and key stakeholders with your...