Director, Software Engineering, Customer Experience Platforms

Job description

Are you driven to build and scale platforms that power seamless, end-to-end customer experiences? The Director, Software Engineering, Customer Experience Platforms leads engineering delivery, architecture strategy, and technical operations across CFA Institute’s digital ecosystem—including enterprise CMS and Salesforce platforms. You’ll drive secure, scalable, and integrated solutions that support content, CRM, and omnichannel engagement, while leading high-performing teams and translating complex business needs into reliable, modern engineering outcomes. What You’ll Do: Platform Strategy & Architecture Leadership: Lead the architecture, development, enhancement, integration, and maintenance of CFA Institute’s customer experience platforms, including CMS and Salesforce. Define and govern a composable digital experience architecture leveraging headless CMS, Salesforce platform capabilities, and API-first integration patterns. Architect scalable, secure, and extensible solutions enabling personalized, omnichannel customer journeys. Ensure alignment with enterprise architecture standards, integration patterns, and security frameworks. Conduct “as-is” and “to-be” architecture assessmen...