Senior Superannuation Administration/Training Specialist

Job description

BE THE DIFFERENCE: At AIA we don’t simply believe in being ‘the best’. We believe in better – because there’s no limit to how far ‘better’ can take us. Everything we do is driven by our purpose to make a difference by helping people embrace Healthier, Longer, Better Lives. And every one of our people has an important role to play. If you want to make a difference by helping shape a healthier, better-protected Australia, read on The Opportunity: The opportunity involves contributing to the delivery of AIA’s purpose, vision and strategy by ensuring customers are supported effectively and efficiently. This role is accountable for delivering high‑quality group superannuation and senior claims administration outcomes, while also leading capability uplift across internal teams through structured training, coaching and competency development. A strong focus is placed on senior claims expertise, compliance and customer‑first practices, alongside building capability and consistency to deliver sustainable, high‑quality outcomes across the business. To do this successfully you will: - Deliver end‑to‑end group superannuation and senior claims administration with a strong focus on complex claim...