Resident Service Coordinator

Job description

Job Description: DUTIES and RESPONSIBILITIES: - Serve as the primary point of contact for residents, addressing inquiries, concerns, and service requests promptly and professionally. - Conduct regular check-ins with residents to ensure satisfaction and address any issues that may arise. - Organize and coordinate resident events and activities to foster community engagement and build relationships among residents. - Promote a sense of community by encouraging resident participation in events and programs. - Mediate and resolve resident disputes or complaints, working to find amicable solutions that adhere to company policies. - Escalate issues to the Property, General or Regional Manager as necessary. - Develop and distribute newsletters and other communications to keep residents engaged and informed. - Maintain accurate records of move-in, move-out, leasing data, resident interactions, and service requests in a timely manner into the on-site property management system. - Ensure the leasing office, tour path, and models are ready for show, and evaluate the appearance of the facility. - Promote property products and services to prospects. - Convert phone calls to tours, property tour...