Customer Support Agent

Job description

SIX drives the transformation of financial markets. What sets us apart drives us ahead: between local roots and global relevance, we are a unique blend of tradition and future, of foundation and growth. We value bright minds and inspire them to grow with their ideas. Come and shape the future of finance with us. Customer Support Agent Warsaw | Working from home up to 40% possible | Reference 7872 In this hybrid role you handle day-to-day customer requests while driving automation and continuous improvement. You ensure high-quality ticket handling, spot patterns, and help reduce avoidable tickets through AI-assisted solutions and workflow optimization. What You Will Do: - handle recurring and standard tickets with accuracy and customer focus; ensure correct categorization and data quality - prepare clear, structured escalations and maintain the knowledge base and contribute to documentation (ServiceNow) - analyze tickets to identify automation candidates. Support routing and classification logic and prompt design - monitor automation outcomes and recommend enhancements. Contribute to recurring reporting and simple dashboards What You Bring: If you have any questions, check out our F...