Technology Support III - ITIL Framework

Job description

We have an exciting and rewarding opportunity for you to take your software engineering career to the next level. As a Software Engineer in Corporate Investment Bank, you will play a vital role in ensuring the operational stability, availability, and performance of our production application flows. Your efforts in technical triaging & troubleshooting, maintaining, identifying, escalating, and resolving production service interruptions for all internally and externally developed systems support a seamless user experience and a culture of continuous improvement. Job responsibilities: - Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firm - Supports the day-to-day maintenance of the firm’s systems to ensure operational stability and availability - Assist in the monitoring of production environments for anomalies and address issues utilizing standard observability tools - Identify issues for escalation and communication, and provide solutions to the business and technology stakeholders - Analyze complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack techno...