Digital Channel Experience Senior Manager, Melb or Syd, Bris, NZ

Job description

About Us At ANZ, we're applying new ways technology and data can be harnessed as we work towards a common goal: to improve the financial wellbeing and sustainability of our millions of customers. About the Role: The Senior Manager – Digital Channel Experience is responsible for shaping, optimising, and continuously improving the end-to-end digital experiences across our T&C-facing channels. This role combines leadership, strategic thinking, and hands-on user experience capability to deliver seamless, intuitive, and engaging digital journeys that meet both employee and business needs. You will lead a multi-disciplinary team of UX designers, analysts, and digital specialists to define experience vision, set measurable experience outcomes, and deliver enhancements that uplift employee satisfaction, adoption, and digital conversion. Role Type: Permanent: Role Location: Melbourne Work Hours: Full Time What will your day look like? Experience Strategy & Leadership: - Define and own the digital channel experience strategy across web, mobile app, and emerging platforms. - Champion a human-centred design approach and ensure decisions are grounded in user needs, insights, and behavioural dat...