Customer Service Representative

Job description

This is a CONTRACT POSITION. Your employment will be held by a third-party company of ENGIE’s choosing. Any offered contract role will not constitute an offer for nor guarantee of future employment with ENGIE. Duration: Compensation: Location: - Six Months - Pay Rate: $22.00 - Houston TX What You Can Expect: ENGIE is looking for a Customer Care Representative who delivers exceptional service on every customer interaction. You will support inbound and outbound calls, assist customers with account questions, process payments, and help resolve issues by partnering with internal teams. This role is ideal for someone who is detail-oriented, customer-focused, and thrives in a fast-paced environment - Answer customer calls and assist with billing, account updates, and portal access - Make outbound calls to resolve issues or follow up on customer needs - Process payments, refunds, and service tickets - Route new and renewal sales inquiries to the appropriate team - Provide friendly, professional, and accurate customer support - Collaborate with Care, Billing, and Sales teams to resolve customer issues quickly - Meet performance expectations (quality, AHT, SLA, etc.) - Share customer insigh...