Head Teller

Job description

Location: 5817 Penn Avenue Hours: Monday - Friday: 9:00 am - 5:00 pm Saturday: 9:00 am - 12:00 pm (Must be flexible around branch hours) Function: Operates a customer service window to provide customers with exceptional customer service on a variety of transactions, and either provides technical direction and training for other customer service representatives. Suggests solutions and options to customers and refers customers to appropriate areas of the bank. Resolves customer problems/issues/concerns in an accurate and efficient manner. Duties and Responsibilities: Proves competencies in bank operations and demonstrates operational excellence by: Establishing accuracy and balancing skills with maintaining balancing rate of 85% in accordance with Retail Policies and Procedure manual Use of Bank’s Computer Systems and knowledge of S&T policies and procedures to successfully operate a customer service window in an efficient and accurate manner. Utilizing computer systems to properly identify customers, verify authenticity of the requested transaction, and complete required steps to protect the customer and the bank from fraud (including, but not limited to; verifying balances, placing...