Customer Service Team Leader – Retail Accounts

Job description

About Us: My Muscle Chef (MYMC) is Australia’s premium fresh ready-made meal and functional food and beverage company. Based in Sydney, NSW, we are growing quickly to extend our position as the online direct to consumer and retail industry leader in a category that is experiencing explosive growth. MYMC Values: We pride ourselves on a set of values that tangibly guide our behaviours and decisions, so we can grow the business and enjoy a world-class working experience. Find a Better Way. Walk in our Customers' Shoes. Everyday. Challenge Ideas and Champion Solutions. Integrity is Stronger than Muscle. Enjoy the Journey!: About the role: Lead the sales and service performance for the MYMC Retail channel, driving revenue growth, exceptional customer experiences and long-term customer retention. This role is responsible for ensuring the team delivers consistent results through strong leadership, clear execution and a focus on daily performance. Key Responsibilities: Sales Performance: - Drive delivery of Retail channel sales targets and execution priorities - Coach Sales Executives on assortment gap closure, new product penetration and promotional activation Service Excellence: - Own en...