Guest Service Agent

Job description

We're now looking for a Guest Service Agent to deliver first-class service and be the face of our front desk at Royal Albert Hotel. The Royal Albert Hotel is a 73-room hotel in the heart of Brisbane's CBD, and it's the newest addition to the Belmo Group portfolio. We run hotels a little differently - we think you can have performance and personality, and we build teams that prove it. About the role: Reporting to the General Manager, you'll own the guest experience from arrival to departure, delivering seamless check-ins and check-outs, managing enquiries, and keeping the front desk running smoothly. You'll work closely with Housekeeping and Maintenance in a strata-titled, mixed-use environment that keeps the role varied. It's a busy, people-facing role on a rotating roster where your warmth and professionalism shape every guest's stay. What you'll do: - Deliver exceptional check-in and check-out experiences in line with Belmo standards - Manage guest enquiries in person, by phone, and by email with professionalism and genuine care - Maintain accurate records in our property management system - reservations, billing, room statuses, and guest profiles - Liaise in real time with House...