Residential & Crisis Support Specialist

Job description

Description The Residential and Crisis Support Specialist, as a member of a larger domestic violence team, is the primary on-site position that helps maintain a safe and supportive residential environment and offers critical support to callers of the 24-hour crisis line. The position proactively builds supportive relationships with residents, role models appropriate behaviors and boundaries, implements residential policies and procedures, and collaborates with team members and management to identify and proactively communicate areas for improvement. Crisis line tasks include assessing caller needs, conducting safety planning, screening for shelter eligibility, providing emotional support as needed, and referring callers to critical resources. This position provides coverage for designated shifts, including days, evenings, weekends, holidays, and overnights, to ensure 24/7 coverage. Additionally, the position ensures emergency callback coverage by picking up a minimum of 6 comparable shifts per year. This position is integral to creating a warm, welcoming, and trauma-informed space for all. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: Residential Support (40%): - According to protocol,...