Hotel 1928 Guest Service Representative

Job description

Collegiate Hotel Group® , is seeking a Guest Service Representative to join Hotel 1928 and its brilliant team of hospitality enthusiasts. JOB DUTIES AND RESPONSIBILITIES: - Greets guests as they arrive, focusing on personal recognition in a warm and authentic manner - Reviews arrival list daily and assists in preparing, assembling and delivering welcome amenities - Escort VIPs to room and check them in prior to arrival - Answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed - Responsible for issued bank - count bank at beginning and end of shift. - Ensure that all cash drops are done in accordance with proper cash handling procedures and report all cash over/ shorts to management - Maintains front desk area to be clean and organized - Assisting with lobby activation as needed - Utilize proper procedures when handling guest PPI data - Understands the key points to communicate for a Graduate Arrival experience - Follows through and feels ownership of guest requests - Resolves guest complaints in a professional and efficient manner - Actively participates in Front Desk upsell program - Always retrieve necessary identification docum...