Associate Service Management Specialist - Per Diem - Days - DIO

Job description

Location: Miramar, Florida At Memorial, we are dedicated to improving the health, well-being and, most of all, quality of life for the people entrusted to our care. An unwavering commitment to our service vision is what makes the difference. It is the foundation of The Memorial Experience. Summary: This position is responsible for providing advanced/second level support to employees, vendors, patients, physicians and their office staff regarding application, hardware and service/network requests. This includes providing technical assistance to computer users and answering questions or resolving computer problems for clients in person or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, processing, electronic mail, and operating systems. Responsibilities: Supports end-user desktop training, assisting with the creation and dissemination of end-user training materials, in order to proactively minimize the number of service desk requests and improve efficiency.Provides real-time support to employees, vendors, patients, physicians and their office staff, related to computer/hardware and systems, typically resol...