Program Support Specialist

Job description

JOB SUMMARY: The Program Support Specialist supports the mission of C2 GPS by providing operational support to the workforce center staff and provides technical support for workforce customers. KNOWLEDGE/SKILLS/ABILITIES: - Reviews and examines compliance reports to ensure alignment with program requirements. - Monitors contacts and communications with customers. Coordinates required participation hours for customers and files documentation in the customer’s original case file. - Participates in customer hearings and submits relevant documentation to appropriate parties. - Seeks out new ways to improve workforce services to meet labor market needs. - Performs other related duties as assigned. - Knowledge of workforce development. - Knowledge of word processing, spreadsheet, technology, and computer skills. - Exceptional customer service and interpersonal skills. - Excellent problem-solving and critical thinking skills, organizational skill, and detail oriented. - Excellent verbal and written communication skills, to include documentation. - Ability to develop and maintain effective working relationships with management, coworkers, Board staff, and the public. - Ability to develop s...