Manager, Airport Ramp Operations

Job description

Intro Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board! Why you'll love this job: - ​This job is a member of the Hubs and Gateways Team, within the Customer Experience Division. - ​Responsible for the efficient use of resources to ensure operational performance. Ensure enforcement of all company and departmental procedures, including safety and security. What you'll do: - ​Develops employees - Implements methods of maximizing revenue and controlling expenses - Oversees day to day customer service operations - Solicits ideas and/or feedback from employees and accepts accountability for follow-through - Communicates procedural changes to Customer Service Managers, supervisors and employees and ensures compliance - Monitors and measures on time performance - Identifies areas/individuals which r...