Service Delivery Manager

Job description

Description WHO WE ARE: AVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevate experiences, create new value, and enable organizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award-winning managed services. Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. We believe that success starts with a sound team and that an inclusive and diverse workplace moves us all forward. WHAT YOU’LL DO: The Service Delivery Manager is primarily responsible for overseeing the onsite delivery teams to ensure that contracted services are delivered in accordance with agreed expectations and SLAs. Day-To-Day Responsibilities: - Report to, partner with and take work direction from the account Director of Customer Success - Provide tactical oversight of virtual and onsite resources performing break/fix and event services - Active partnering with AVI-SPL’s Global Operations leadership team to assure maximum cooperation and alignment - Active partnering with the account Senior UCC Engineering Leader and the AVI-SPL Engin...