Customer Success Manager

Job description

We’re Hiring – Customer Success Manager (Sydney) Join TCR Group, the global leader in GSE solutions, operating across 200 airports, 300+ airlines, 30 countries & 5 continents. We’re looking for someone who speaks the aviation language, is resourceful, highly organised, and passionate about customer success. You’ll manage key accounts, build strong relationships, travel once or twice a month, and deliver real impact. Fantastic opportunity to join a fast-growing multinational with worldwide presence and supportive culture. Key Responsibilities: - Manage and strengthen relationships with key customer accounts across the aviation industry. - Provide excellent customer service and act as the primary point of contact for client queries. - Attend scheduled customer and chart meetings, representing TCR with professionalism. - Conduct regular customer reporting and analysis, delivering actionable insights. - Travel once or twice a month to visit customer sites and strengthen partnerships. - Manage equipment-related queries and ensure timely resolution. - Work closely with internal teams to deliver seamless customer outcomes. - Contribute to customer-focused projects and ensure their success...