Field Service Technician

Job description

Basic Purpose and Objective The purpose and objective of the Tech Support/Service Technician is to solve the customer’s problem as expeditiously as possible, maintaining a positive company image. Specific Dut ies and Responsibilities: - Provide superior service to the assigned US customers, before and after the sale to maintain loyal, satisfied customers - Diagnose & troubleshoot issues with installation heads, fastener feeders, and electropneumatic kits (in-die & manual operations) - Travel is required , multiple overnights and weekends are sometimes required - Start up and confirm the functionality of new applications as required - Assist in training of the customer base and presentation of clinics - Provide up-to-date reports of activity in your assigned customer accounts - Build long-term positive relationships within your customer accounts - Look for competitive products in your customers’ plants and report on same - Provide support to the Quality Department to assist in field problems - Promote sales of PROFIL tooling division - Special projects as assigned Qualifications: Work Environment: - Air-conditioned offic e and works in an unairconditioned manufacturing facility - Re...