Global Operations Systems Engineer

Job description

Your role The Global Operations Systems Engineer II is responsible for the day-to-day triage and technical support of Data Center Operations Systems. Provides service, troubleshooting, as well as incident escalation for all internal customers contacting GOSS, along with liaising between internal departments for issue escalation and resolution. The role is shift based and may be required to work on a rotating on-call schedule. What you’ll do: - Provide Tier I and II service support for mission critical 24/7 Data Centers for BMS, EPMS, and OT devices - Participate in the weekly 24/7 rotating on-call schedule - Provide proactive and reactive assistance to all internal customers - Provide support for the DLR operations environment including problem solving, ability to take ownership of unfamiliar tasks and problems and see through to completion or escalate as needed - Receive, triage and action incoming phone calls and tickets from internal customers - Detects and analyze alarms to provide basic fault isolation and troubleshooting, escalating to Tier III and management if necessary - Collaborate with Service Desk, IT Systems, and Networking for Tier 1 and Tier 2 issues that require IT...