Principal Customer Success Manager, Strategic

Job description

Description The Customer Success Team is the trusted advisor for building relationships, driving product adoption, and empowering teams to fulfill their goals. By being experts of the monday.com platform, we are able to provide a unique level of consultation and inspiration to our customers. We are an energetic, empathetic and passionate team that enjoys collaboration, taking on new challenges, and “failing forward” together in this dynamic environment. Please note this is a hybrid role in our New York City office. About The Role: Client Relationship Management: - Develop and maintain multiple strong, long-lasting relationships with key stakeholders at Fortune 100 accounts, establishing powerful executive sponsors and product champions across the business. - Ability to identify and effectively engage new stakeholders at the executive level. - Serve as a trusted advisor to clients, demonstrating an understanding of their business and their pain points, and offering strategic guidance and innovative solutions to meet their business goals. Strategic Planning & Execution: - Leverage behavioral data to segment your book of business and develop communication strategies driving the greate...