Patient Relations and Risk Specialist RN

Job description

Current SIH employees need to apply for positions through our internal job portal. Log in to Workday to apply through the Jobs Hub. Position Summary: - Responsible for managing patient relations grievances and/or complaints. Assist in identification, evaluation, and treatment of risk events within the hospital to reduce the frequency and severity of controllable unusual events, which may result in injury to patients or financial loss to the institution within the framework of the goals, objectives, and mission of SIH. Education: - Associates Degree in Nursing required - Bachelor’s degree in Nursing preferred Licenses and Certification: - Current Illinois RN Licensure Experience and Skills: - Technical Experience: 5 years - May supervise staff intermittently in absence of Manager - Ability to manage highly complex and uniquely challenging situations, requiring extensive consideration of variables that impact multiple areas outside of the job area. - Ability to work independently with little supervision and provide general guidance, mentorship, or indirect supervision to colleagues. - Ability to de-escalate highly emotional and intense situations with patients/families, providers, an...