Late Stage Collections Specialist II

Job description

Come join our amazing team and work a hybrid schedule! The Loan Counselor II counsels' borrowers on methods for bringing their loan current and/or exploring alternative solutions. This level of Loan Counselor may need to escalate borrowers with loan workout or loan modification needs to a higher-level Loan Counselor. The pay for this position is $22.50/hr plus a monthly incentive bonus. An additional $1.50/hr can be added for the Spanish bilingual skill set. What you’ll do: - Evaluates and helps determine the borrower’s ability to pay and collects appropriate financial information in a courteous and professional manner, striving for first-call resolution and in compliance with all applicable regulations. - Counsels' borrowers on their options through education of alternative solutions. - Contacts borrowers, utilizing an automated dialing system (Aspect Dialer) for both inbound and outbound calls and conducts manual outbound calls. - May need to escalate borrowers to a licensed Loss Mitigation associate for specific work out details. - Assist with loan servicing website payments, denied access, password resets. You’ll love this job if you’re: - Tactful and Friendly. You’re a charism...