Client Relationship Manager (Revenue Cycle Management)

Job description

Client Relationship Manager Remote U.S. (designated states): This position may be performed from one of the following U.S. states: AL, AZ, FL, GA, IN, KS, MA, MI, MS, NC, NV, OR, PA, SC, TN, TX, VA. Department: RCM: The Client Relationship Manager role includes managing customer satisfaction for the RCM Division customer base. This position encompasses all aspects of customer contact and facilitates relations between the customer and the company. They serve as the point of contact for clients, ensure client retention and satisfaction and help manage customer expectations. Duties and Responsibilities: - Responsibilities include the exercise of financial discretion and financial independent judgment with respect to matters of financial significance, the exercise of discretion and independent judgment involves the comparison and the evaluation of possible courses of conduct, and acting or making a decision after the various possibilities have been considered and to the level of importance or consequence of the work. - Customer contact in handling a question or problem, keep the customer updated with timely and frequent information about progress towards resolving the issue. - Facilita...