Central Operations Spclst 1

Job description

Job Summary The Central Operations Specialist is responsible for performing back-office operational functions and supporting branch personnel with day-to-day operational needs, with a focus on client service, operational integrity, and risk mitigation. This role includes processing, reviewing, and completing operational reports, as well as performing operational tasks to fulfill client requests and support regulatory and legal transactions. The Central Operations Specialist provides guidance to branch staff to ensure compliance with Bank policies and procedures, prepares periodic reporting to support operational performance monitoring and governance, and delivers high-quality customer service while resolving issues in a manner consistent with Bank objectives and initiatives. This role requires maintaining a professional image in both appearance and communication at all times. Key Responsibilities: - Accurately prepare, review, and complete all operational reports required by the Bank within established deadlines. - Effectively manage daily workload to meet or exceed departmental Service Level Agreements (SLAs). - Process incoming requests in accordance with established procedures u...