Lead, Change Management

Job description

Overview The ITSM Change Management team plays a key role in governing and approving changes across LSEG Engineering. We support a high volume of global production changes and ensure smooth coordination in a fast-moving environment. This role calls for attention to detail, a proactive approach, and proven IT Service Management expertise to strengthen system stability, enhance collaboration, and improve operational efficiency. Key Responsibilities: - Support BAU change operations, including assessing changes, hosting CABs, validating documentation, and ensuring adherence to policy and standards. - Lead daily stand-up calls to enable cross region collaboration within the team, share key updates and review Change queue for timely action. - Prepare and publish weekly, and monthly Change Management reports with clear insights and trend analysis. - Provide input and support for continual improvement of the Change Management process and related workflows. - Identify opportunities to streamline operations, reduce manual effort, and improve overall efficiency. - Participate in failed change reviews, support root-cause discussions, and ensure corrective actions are adopted. - Collaborate wit...