Refund Manager

Job description

What you will do. A glimpse in your role As a Refund Manager , you will play a key role in ensuring that Global Blue’s refund operations operate in full compliance with company guidelines, local regulations, and budget targets. You will be responsible for managing and developing the refund network across air, sea, and land, with a strong focus on Oslo Airport and the cruise segment, while supporting the transition towards fully digital refunding solutions. You will lead teams, manage agents and partners, and collaborate closely with internal and external stakeholders to ensure high-quality service delivery, operational excellence, and continuous improvement of the refunding ecosystem. Main responsibilities: Ensure the optimal refunding setup at Oslo Airport , including: Manage the current refunding network , ensuring: Collaborate with the Cruise Key Account Manager on the Cruise refunding business, ensuring alignment with overall refunding operations: Work closely with the Managing Director and Operations Manager to support and manage the digital rollout from a refunding perspective Ensure compliance with government requirements and regulations for refunding across air, sea, and la...