Manager, Creative Operations

Job description

Greenhouse is Citizens’ in-house creative agency—built to support our enterprise and drive our business. We partner across marketing, product, and line-of-business teams to deliver integrated, high-quality creative that moves at the speed of today’s environment while elevating the brand. Our model connects strategy, account leadership, creative, media, and production into a single, collaborative ecosystem—enabling smarter prioritization, greater efficiency, and stronger work. We’re focused on integration, speed and rigor, productivity and delivering creative that performs. Creative operations is the hub of the Greenhouse engine. Help shape a modern, evolving in-house agency model and lead workflows across a wide range of campaigns, channels, and business priorities. As Manager, Creative Operations, you are the architect behind how work gets done—ensuring creative delivery is structured, scalable, and efficient from intake through execution. You serve as a central driver of operations across the agency, optimizing workflows, managing dependencies, and driving alignment . You oversee the systems, processes, and project management function that power delivery—ensuring teams are equipp...