Customer Care Specialist

Job description

Job Type Full-time Description: Job Title: Customer Care Specialist: Reports to: Customer Care Director: FLSA Status: Non Exempt: Travel: Travel requirement 10-15%: Job Summary: The Customer Care Specialist (CCS) is expected to be knowledgeable in all aspects of the order to cash process. This entails order processing, obtaining scheduling information, coordination of shipments, order expedites and processing of customer inquiries. The CCS will act as a liaison between respective departments to investigate and resolve non product complaints. This position will perform standardized processes, complete ERP (NetSuite-Plex) and supplemental trainings to align with department and company guidelines. Work Location Requirements: This role operates on a hybrid schedule and will require periodic onsite attendance. Candidates must reside within commuting distance of our Chesterfield, MO to meet business and operational needs. Essential Duties and Responsibilities: - Customer Assistance: Primary point of contact for an assigned geographical section or market specific account base. Provide product or service information relative to Altor’s product portfolio. Respond to customer inquiries via p...