Production Support Client Specialist

Job description

This role provides application support for FNZ business; it involves issue management from external and internal clients to meet KPIs and SLAs and to liaise with other areas of FNZ to ensure a robust and scalable production environment for all FNZ’s customers. This role is responsible for the day-to-day engagement with the FNZ client. They have responsibilities for all aspects of the services supported within Production Support. The role works closely with the Service managers to deliver a high-quality service to our customers. Organizational Design: Production Support Client Specialists are part of the Global Production Support Analysis function. They report to Production Support Analysis in their region and cooperate with Production Support Client Specialists. Role Responsibilities: This role is a key client engagement role within Production Support. It requires key knowledge of the proposition and the client to manage service: - Close collaboration with other members of the production support team to deliver services to a specific FNZ client or clients. - Working with the service managers on client escalations and to ensure the service is of the highest quality to those clients....