Quality Assurance Analyst

Job description

Create your best future and join Westpac as a Quality Assurance Analyst - Permanent Full-time opportunity - Based in Parramatta, NSW, AU - Hybrid working model What’s the role: As a Quality Assurance Analyst, you will work closely with Financial Crime Surveillance teams to provide clear, actionable feedback and drive uplift in investigation quality. Sitting within the Quality Assurance & Enablement (QAE) team in the Risk Division, this role is responsible for ensuring high-quality financial crime outcomes through structured quality assurance, insight generation, and continuous improvements across Financial Crime Operations. Key responsibilities: - Deliver detailed QA reviews across financial crime alerts and case investigations, providing clear and constructive feedback - Identify trends, themes, and gaps to support continuous improvement and uplift in quality outcomes - Produce reporting and insights to inform leadership decision-making and performance improvement - Partner with stakeholders across Financial Crime Surveillance to strengthen controls and investigation practices - Contribute to root cause analysis and identify opportunities for process improvement and optimisation -...