Technical Support Specialist

Job description

Euclid Chemical is currently seeking a Technical Support Specialist to join our team at our Cleveland Campus. This role provides technical support for Euclid Chemical construction products to distributor, contractor, and residential customers, as well as internal sales and marketing staff and design professionals. This role supports customers by phone and electronic communication, participates in customer sales training, and assists with the development of new products and technical sales tools. The Technical Support Specialis t is expected to provide high-quality service and support to both internal and external customers. This role also requires a strong commitment to continuous learning in product knowledge and industry experience. Key Responsibilities: - Provide and track front-line telephone and electronic service and support for Euclid Chemical construction products - Schedule and manage telephone support coverage with other Technical Support Specialists, Product Managers, and marketing staff - Assist in the development of technical support tools such as product comparative guides, brochures, sell sheets, certification letters, website content, etc. - Assist with product trou...