Customer Accounts Coordinator

Job description

Customer Accounts Coordinator Department: Customer Service: Employment Type: Full Time: Location: Gainesville, FL: Reporting To: Marla Reddish: Description: Ensure that every customer has “A Great Day in the OR.” Answer customer calls quickly and courteously, responding immediately to any need. Process orders accurately and efficiently to ensure an expedited experience for our customer. Key Responsibilities: - Partner with independent agencies located within a predetermined geographical area focusing on the intersection between ongoing operations, account/support issues while concentrating on the timely closure of any size of service request. - Optimize fill rate for assigned accounts. - Receive, evaluate, verify and process consignment, direct sales, and loaner orders. - Validate all orders for accuracy and highlight potential inconsistencies in accordance with departmental policies, procedures and other regulations. - Advocate on behalf of your customers across Advita leveraging management as appropriate to highlight and resolve issues. - Help develop and lead the execution of constrained product strategies. - Support training and development as necessary including new-hire train...