IT Operations Manager

Job description

Position Overview As a key member of the IT Operations team, the IT Operations Manager oversees and manages the day-to-day operations of the end-user IT infrastructure and support functions. This role leads a team of IT professionals responsible for all aspects of support for end users and their technology, whether in the office or working remotely. Examples include PC’s and peripherals, Windows 11, MacOS, Microsoft 365 applications, various travel management booking applications, SaaS applications, office network connectivity, and shared resources such as printers and conference room technology. The role will work closely with other members of the global IT team, including security, infrastructure and development teams, to ensure enterprise standards and processes are followed, and will report to the Sr. Director of IT Operations. Responsibilities: - Lead the IT help desk and support teams to ensure high-quality service delivery. - Champion ITIL best practices in pursuit of continuous improvement - Ensure up time, availability, and performance of all IT systems and services. - Develop and maintain Standard Operating Procedures (SOP’s) for all service desk processes. - Monitor and...