IT Service Desk Manager

Job description

About the team IT plays a key role at Aston Martin, enabling the business through modern, reliable and secure technology. The team supports core platforms such as ERP, CRM and PLM, while also leading the transition from legacy systems to cloud‑based, scalable and AI‑enabled solutions. As the organisation continues to modernise its IT landscape, the Service Desk is central to delivering a positive user experience and keeping the business running smoothly. This is an exciting opportunity to join a function that is evolving, highly visible, and critical to business performance. About the role: As IT Service Desk Manager, you’ll be accountable for the end‑to‑end performance, quality and continuous improvement of the IT Service Desk. Using ServiceNow as the core IT Service Management (ITSM) platform, you’ll ensure users across the business receive a consistent, responsive and customer‑focused support experience. This role suits a confident and driven leader who thrives in a fast‑paced operational environment. You’ll take real pride in delivering an outstanding user experience and in doing the fundamentals brilliantly every day. You’ll see the Service Desk not just as a support function,...