Scheduling Associate

Job description

Job Overview: Performs Scheduling and Pre-Registration functions in a timely and accurate manner in a call center setting: working with provider office teams to coordinate care and communicate with patients to obtain information necessary to schedule and/or register patients. Creates patient estimates for scheduled services, exhibits knowledge of insurance benefits, educates patients on out-of-pocket responsibility and financial assistance/payment options. Provide excellent customer service and answer patient questions and resolve issues. Initiates patient requests using Epic Telephone Encounters to support the clinical team in completing prescription refill requests, medical records and general questions for the clinical team Job Requirements: High School Degree or GED 2-3 years Customer Service 1-2 years Clerical, Other, Healthcare and/or Insurance industry Ability to operate multiple computer applications Excellent verb and written skills Effective problem solving Customer Service experience Job Responsibilities: Competently meets Not Ready targetand handles appropriate volume of phone calls per shift. Follows regulatory and departmental procedures to ensure patient safety inclu...