Customer Service Trainer

Job description

Company Description SkillBridge Academy is a forward-thinking educational institution dedicated to bridging the gap between academic excellence and real-world success. We empower students and professionals through innovative programs, strategic partnerships, and career-focused training initiatives. Our commitment to integrity, growth, and measurable impact has positioned us as a trusted leader in professional development and academic advancement. Job Description: SkillBridge Academy is seeking a skilled and motivated Customer Service Trainer to join our Kansas City team. This role is responsible for designing and delivering engaging training sessions that enhance customer service standards, improve communication skills, and foster a culture of excellence. The ideal candidate will be passionate about mentoring others, confident in public speaking, and committed to developing high-performing customer-facing teams. Responsibilities: Develop and deliver structured customer service training programs for new hires and existing staff Facilitate workshops focused on communication, problem-solving, and service excellence Evaluate trainee performance and provide constructive feedback Collabo...