Customer Service Specialist 1

Job description

Role of Customer Service Specialist 1 Shift: Saturday-Wednesday 7:45am-5pm. Under close supervision, provides efficient and courteous customer service by telephone and/or personal contact for issues that are routine or straightforward in nature. Essential Responsibilities: - Answers telephone or greets customers at counter. - Provides information about collections, rates, billing, and account status promptly and correctly. - Addresses customer questions and resolves complaints through a combination of telephone service, computer data entry, billing, balancing and reconciling customer payments. - Maintains appropriate records, prepares requested reports and performs related word processing, data entry and/or clerical duties. - Expedites communications and services between customers and co-workers verbally or through written communications to coordinate services, records, and account status. - Participates in training related to customer service work processes, procedures, skills and safety to ensure optimum customer service. - Handles special calls including escrow, bankruptcies, delinquent accounts by telephone contact and monitoring delinquent accounts to point of resolution, as a...