E2E Partnership and Business Solutions Officer

Job description

Company Description Inetum is a European leader in digital services , supporting organizations as they navigate continuous technological change and accelerate their digital transformation. With more than 27,000 consultants and specialists across 19 countries , the company combines strong local presence with international scale to deliver innovative, high-impact technology solutions. Job Description: We're looking for a E2E Partnership and Business Solutions Officer who's mission is to be the single point of contact for Corporate Clients, Bank partners such as Fintechs & Startups, or other internal departments needing assistance with client Products and Services within the scope of the department. Main Tasks: - Provide Clients with General product support (e.g: demos, onboarding…) & technical product assistance (e.g: “The setup of my report is wrong”). - Build a positive relationships, communicate continuously with the Client and other involved parties (Sales, Product Owner, Supplier…) - Timely report and handle any incidents, complaints and claims according to procedures and policies in place - Take on E2E accountability vis-à-vis the Client, transversal posture across the differen...