Account Manager

Job description

Essential Job Functions: - Manage assigned accounts including all communication to and from customers on a daily basis and be available to the respond and resolve escalations - Develop relationships within the Crane Worldwide network to uncover needs for truckload capacity solutions - Communicate needs for solutions with peers and assist in the development of the solution - Work as intermediary for communication between customers and peers to meet customer expectations - Collaborate with peers and utilize tools provided to generate pricing / quoting responses - Work with Operations Associates to provide tracking information as requested by the customer - Escalate all issues with a shipment immediately to the customer to insure prompt resolution (which may include nights and weekends) - Manage all customer requests and follow up to insure that the customer needs are met - Assure that all pre-alerts from origin offices are assembled and completed based on SOP requirements - Transmit all pre-alerts to the customer for all shipments - Send all required reports to customer on a daily, monthly or quarterly basis as required - Responsible for managing customer generated reports and assuri...