Card Services Collection Agent

Job description

Calling all innovators – find your future at Fiserv. We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Job Title: Card Services Collection Agent About your role: As a Card Services Collection Agent, you will be responsible for contacting the proper party (manually or via automatic dialing system), describing the debt and soliciting payment arrangements for the account in compliance with applicable regulations and established policy and procedures. What you’ll do: - Work to establish rapport to overcome objections and negotiate payment of the debt. - Detail all discussions and actions in the collections system or database, confirm payment and finalize the call. - Ensure successful and timely completion of assigned cases. - Clearly detail issues for resolution. Experience you’ll...