Consultant - Capital Markets IT Problem Management

Job description

Location: New York City (Hybrid) | Practice Area: Capital Markets | Type: Permanent Drive transformation across financial services through strategy, innovation, and delivery excellence. The Role: As a Consultant within Capco’s Capital Markets practice, you will work with leading financial institutions to address complex business challenges across strategy, operations, and technology. You’ll collaborate with experienced professionals in a fast-paced, client-facing environment, contributing to impactful initiatives from concept through execution. What You’ll Do: Problem Management: - Problem Logging and Tracking: Ensure all problems are logged in ServiceNow and track the problem lifecycle from identification to resolution and closure. - Root Cause Analysis (RCA): Ensure root cause analysis is conducted on major and recurring incidents. - Known Error Management: Document known errors and workarounds in a centralized repository (i.e., ServiceNow). Incident Management: - Major Incident Postmortems: Manage the process to obtain major incident summaries, generate the Postmortem, and facilitate the Technology-wide Weekly Review Meetings to identify long-term remediation actions (“Problem R...