Member Support Coordinator - ELITE Dental Alliance

Job description

Summary/Objective Reporting to the Vice President of Operations, the Member Support Coordinator is dedicated to providing exceptional support to ELITE members. This role manages high-touch service from inquiries through ongoing member success, focusing on ticketing resolution, data accuracy, onboarding, and maximizing member satisfaction. This role ensures a seamless experience from initial contact through continuous support, system management, and membership retention. Essential Functions: Manage member ticketing system, audits, and support to ensure timely inquiry resolution. Maintain accurate member data in CRM and support internal reporting. Conduct demo call, onboarding call, review/collection call, audits and routine system checks. Perform HubSpot dashboard management and monthly data validation processes. Partner with the Member Engagement Team to enhance member experience and operational processes. Responsibilities & Duties: Service Engagement: Assign service requests, audit member interactions, run reports, and resolve internal team questions. Provide stellar support to members and team members for quick, efficient resolutions. Maintain ongoing relationships to maximize me...