Customer Service Representative

Job description

Overview The Shield Co. Management / EcoShield Pest Solutions is one of the fastest-growing pest control companies in the country! Our mission is to create the world’s happiest family, and our purpose is to spread happiness. We do this by delivering exceptional experiences to our customers, employees, partners, and communities—treating everyone like family. The Customer Service Representative (CSR) is the primary point of contact for customers, handling communications between customers, coworkers, and various departments within the company. The CSR works closely with internal teams to deliver exceptional customer service and ensure operational efficiency, both locally and in coordination with the centralized Customer Care Center. This position is on-site and reports to our City, State branch. Responsibilities: Qualifications: - Provide proactive customer service via phone, email, and messaging systems, addressing inquiries and ensuring customers stay on schedule with their appointments. - Schedule new and recurring pest control services and coordinate 4-point home inspections for existing customers with Branch Sales Professionals. - Log and manage calls from customers, technicians,...