Implementation Specialist

Job description

Implementation Specialist Department: Operations: Employment Type: Permanent: Location: Greater Montreal Metropolitan Area, Canada Reporting To: Head of Implementation: Description: As an Implementation Specialist, you will play a key role in the successful delivery of client projects. Your primary focus will be to deeply understand how the platform works in order to configure solutions that meet client needs. Over time, you will build strong expertise in the platform and its deployment, while gradually increasing your exposure to client interactions. The goal is for you to eventually manage your own projects end to end, while maintaining hands-on involvement in configuration. This role is ideal for someone early in their career who is looking to grow within a SaaS environment. You will need a pragmatic, action-oriented mindset, with a strong ability to communicate clearly and effectively, both internally and with clients. Important : This is not a technical role involving coding, software development, or advanced IT skills. The role focuses on coordinating cross-functional teams and projects, configuring the platform from a functional perspective, and managing client requests in a...