Sr. PM, AI Capabilities
WEX · US
JOB TITLE: Senior Product Manager: Voice AI FUNCTION: Product Management Role Overview At WEX, we simplify the business of running a business. We are seeking...
Job description
JOB TITLE: Senior Product Manager: Voice AI FUNCTION: Product Management: Role Overview: At WEX, we simplify the business of running a business. We are seeking an innovative, data-driven Senior Product Manager: Voice AI to join our dynamic Operational Intelligence team. In this role, you will be the driving force behind transforming WEX’s global contact centers from human-first to AI-first experiences. You will sit at the intersection of business strategy, conversational design, and advanced Large Language Models (LLMs). You will lead the discovery, prototyping, and scaling of Voice AI solutions aimed at automating front-end customer interactions, driving meaningful containment, and improving the overall consumer experience across our International and Call Center verticals. Key Responsibilities: Drive Voice AI Vision & Strategy: Own the end-to-end product lifecycle for Voice AI initiatives, moving beyond rigid IVR systems to fluid, agentic conversational experiences that drive containment rates and significant cost savings. Spearhead AI Discovery & Prototyping: Lead the exploration of LLM capabilities within the voice ecosystem. Rapidly prototype and test features like automated r...