Guest Relations Associate

Job description

The Guest Relations Associate is responsible for providing exceptional customer service experiences. The Guest Relations Associate will be responsible for membership and program sales, providing information and answering questions about programs and services, and checking in visitors for the Kroc Center and Railton Place. DUTIES AND RESPONSIBILITIES: · Greet guests as they enter the Kroc Center and the Railton Place and ensure they feel welcomed and have a positive experience. · Process all guest inquiries and sales by maintaining knowledge of current programs, services, and fees. · Provide administrative support to include filing, data entry, and mailing. Ensure confidentiality of all data. · Handle and resolve guest’s complaints and disputes by obtaining and evaluating all relevant data. · Provide security to ensure the Kroc Center and Railton Place are safe and secure by ensuring authorized entry by checking in and out all guests. · Review security monitors and report any suspicious or inappropriate activity to management. · Assist with emergencies and crisis situations including but not limited to fire alarms, flooding, and medical emergencies. · Maintain cleanliness of facilit...