Front Desk Agent

Job description

At Hilton Garden Inn Stony Brook , the front desk is the heartbeat of our hotel. We are currently seeking a Full-Time Front Desk Agent who is passionate about hospitality, driven by service excellence, and eager to create outstanding guest experiences from the moment guests arrive until long after they depart. This role is ideal for someone who is professional, detail-oriented, and thrives in a guest-focused, fast-paced hotel environment. As a Front Desk Agent, you will serve as the primary point of contact for all guests. You will be responsible for delivering exceptional customer service while performing essential front office operations in accordance with Hilton brand standards. You will represent the hotel with confidence, warmth, and professionalism at all times. What You'll Be Doing: - Welcome and acknowledge all guests with a professional, friendly, and courteous demeanor - Perform guest check-in and check-out procedures accurately and efficiently - Register guests, assign rooms, issue room keys, and provide information about hotel amenities, services, and local attractions - Handle reservations, cancellations, modifications, and room changes using Hiltons PEP system - Respo...