Analyst Lead, Managed Service

Job description

Job Description We are FIS. Our technology powers the world’s economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients and communities. If you’re ready to start learning, growing and making an impact with a career in fintech, we’d like to know: Are you FIS? About the role of a Service Manager: The Service Manager is the primary owner of the operational service relationship for assigned clients, accountable for delivering a reliable, well‑governed, and transparent service experience. Acting as the single point of accountability, the Service Manager coordinates across support, engineering, change, and incident teams to manage escalations, ensure SLA adherence, and drive timely issue resolution. This role combines strong client communication, operational oversight, and proactive risk management, using performance data and service reviews to identify improvement opportunities and maintain client trust and confidence. Please note: This is a full-time position with a required hybrid schedule in the location posted. Schedule: Monday - Friday 8:00 am to 6:00 pm with an on-call rotation Onsite: Tuesdays, Wed...